Shipping policy

Thank you for shopping with Ezilife! We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy for important information regarding processing times, shipping rates, and delivery details.

Processing Time

Orders are processed on business days (Monday through Friday, excluding weekends and holidays). All orders are typically processed within 1-2 business days. Please note that processing times may vary during peak seasons or due to special circumstances.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Shipping Locations

Ezilife currently offers shipping to the following locations:
  • Domestic Shipping: All across Pakistan
  • International Shipping: Popular destinations like USA, Australia, Canada, Europe etc. Please note that some products may have shipping restrictions, and we will inform you if your order cannot be shipped to your specified location.

Shipping Methods and Rates

We offer various shipping options to suit your needs. The available shipping methods and rates will be displayed at checkout based on your location. The shipping methods include, but are not limited to:

  • Standard Shipping: Delivery within 3-6 business days.
  • Shipping within Karachi: Delivery within 1-3 business days in Karachi only.
  • Express Shipping: Next-day or 2-day delivery (available for specific locations, higher shipping cost).
  • For villages, self collection etc or any order deemed necessary by the company, a minimum of 50% advance amount will be required via EasyPaisa, SadaPay, JazzCash or Direct Bank Transfer before shipment.
  • Shipping fees will be calculated at checkout and depend on your selected shipping method, order size, and destination.

Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with tracking details. You can use the tracking number to monitor your shipment's progress via the carrier's website.

If you encounter any issues with tracking your package, please contact our customer support team at ezilifeco@gmail.com for assistance.

Shipping Delays

While we strive to ensure timely delivery, shipping times may be affected by factors beyond our control, including:

  • Weather conditions
  • Shipping carrier delays
  • Holidays or peak seasons
  • Address errors
  • Ezilife is not responsible for any delays caused by the shipping carrier. However, we will do our best to assist you in resolving any issues.

Order Confirmation and Delivery

After placing an order, you will receive an order confirmation email or our representative will contact you on Mobile/ Whatsapp. Please verify that all the details are correct. If any information is incorrect or you need to modify your order, please contact us immediately.

Once your order has been delivered, the ownership and risk of the products pass to you. You are responsible for ensuring someone is available to receive and sign for the package if necessary.

International Shipping and Duties

For international orders, the recipient is responsible for any customs duties, taxes, or fees that may apply upon delivery. These charges vary depending on the country of destination, and Ezilife does not cover these additional costs.

If your package is subject to customs inspection or charges, these may cause delays in delivery.

Missing or Lost Packages

If your package has been marked as delivered but you have not received it, please check with neighbors or anyone else at your address who may have received the package. Contact the carrier to inquire about the delivery. If the issue is still unresolved, please contact Ezilife customer service, and we will assist in locating the package. Please note that Ezilife is not responsible for packages that are lost after delivery confirmation.

Shipping Restrictions

Some products may be restricted from shipping to certain locations due to local regulations or other factors. In such cases, we will notify you and provide options for alternative arrangements.

Incorrect Address

It is your responsibility to provide a correct and complete shipping address at the time of checkout. If the shipping address is incorrect or incomplete, the delivery may be delayed or undeliverable. In such cases, we will attempt to contact you for the correct address; however, additional shipping fees may apply.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 1 day of receiving your order. We will work with you to resolve the issue, whether through a replacement, refund, or other solutions, in accordance with our Returns and Refund policy.

Parcel Opening Policy

Opening a parcel is not allowed before payment. Customers can ask for return separately. If the product is defected and a consensus is reached between both parties, complete payment will be refunded.

Contact Us

If you have any questions regarding shipping, please reach out to our customer support team at:

Email: ezilifeco@gmail.com

Phone/WhatsApp: +92-329-2594899